Alert: Due to the ongoing COVID 19 pandemic, we are limiting our office hours as per demand, and email will be the best way to reach us.

Services & Policies
Frequently Asked Questions
Neon Sign Specs

Services

Custom Neon Sign

We make custom neon signs that meet of your design visions and brand images, complete the custom neon order form, or send your ideas or design to email address, our designer will get back to you within two working days with the design rendered in neon and the quote.
Our signs have lit up many places and occasion such as those below, and beyond!
  • Restaurants, pubs, bars and etc.
  • Artworks
  • Weddings
  • Events
  • Store Fronts
  • Interiors
  • Films, shows & Music Videos
  • Store Fronts

Neon Sign Repair & Revamp

Despite neon's longevity, it's also fragile and will break if mishandled.
Depending on the issue, we can either repair the broken sign, or remake the sign entirely. As a rule of thumb, red neons (that contains neon gas) are repairable while other colors are not, and the entire section will have to be remade.
We also offer professional cleaning service for neon signs, for many people find handling neon glass to be challenging and intimidating.

Neon Sign Installation

We offer professional installation services for neon signs ordered from us, if the client wishes to have the sign mounted on surfaces other than a backing (please see Neon Sign Specs). We also offer the same services for neon signs from third parties.
camel neon signneon installation closeup 2neon bombarding process photo

Policies

Electronic Transformer Warranty

If the client chooses the "Standard Electronic Transformer" for their sign in the purchase (please see Neon Power Supply), then it comes with a one year warranty automatically.
The warranty only applies to the transformer, and do not cover the neon tubes itself. Please contact us directly for a transformer replacement if yours stopped working within a year from date of purchase.

Neon Sign Shipping Insurance

Neon Design Inc. ships neon via UPS and YRC (for bigger crates).
For signs under 46" x 46" x 6", we ship via UPS ground, with double cardboard boxes for best protection.
For signs over 46" x 46" x 6, we ship via YRC in custom wooden crates.

Frequently Asked Questions

Services:

Can you repair broken neon signs?

Do you deliver or ship neon signs?

Do you do permanent outdoor signs?

Do you do LED signs or fiber optics?

Common Issue:

My neon sign is buzzing.

The light in the neon tube is flickering.

The light in the neon tube is “beading”.

Part of the neon is dim.

What should I do if I broke the neon sign?

My neon sign is not lighting up but it’s got no visible breakages?

The color of my neon appears darker than when I first got it.

My neon looks dimmer in winter.

Technical:

What’s the difference between LED neon sign and Neon sign?

Is the neon sign dangerous to touch?

Can the neon sign be hardwired to a switch?

Can I install the neon sign myself?

Can I dim the neon sign?

How long will the neon sign last?

Maintainence:

How can I clean my neon sign?

Can I leave the neon light on 24/7?

Can I place my indoor neon sign outdoors?

Not seeing the answers you want? Please shoot us an email inquiry.

Neon Sign Specs

Neon Spec Directory

Neon Sign Anatomy
Neon Color Library
Power Supply Specs
Neon Font Styles

Neon Sign Anatomy

For neon signs, we do two main kind of installs: on a backing or directly on the wall. For the former, neon signs mounted on a backing are just like any framed pictures, they are easy to move & install by yourself! For the latter, neon signs mounted directly to the wall is cleaner and more permanent; one can also choose to hardwire the sign to a switch.

We can also mount the neon on faux foliages, which had been an increasingly popular option lately. Please see the bottom of this section for photo examples.
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Please note that for acrylic backings, our default is clear acrylic, but we can also mount on all other colors available.
neon anatomy diagram 2neon anatomy diagram 3neon anatomy diagram 1neon anatomy diagram 4
neon sign on faux grass tilesneon sign on faux grass tilesneon sign mounted directly on wallneon sign mounted directly on wall with electronic transformerneon sign mounted directly on wallneon sign on clear acrylic backingneon sign on clear acrylicneon sign on bicyclewindow neon sign on custom cut backingwindow neon signsneon sign on white acrylicneon sign in metal channels

Neon Colour Library

Please be aware that the following colour samples are meant to be viewed on screens only, and the colour differences will vary from screen to screen.
neon color library

Power Supply Specs

All power supplies we use are UL certified. Please reach out to us directly if you want more details.
standard electronic transformer
Magnetic Transformer (self-enclosed & outdoor type)
Pro: Lasts longer than the electronic transformer. Can be hardwired and hid within building structure. Specific model can be placed outdoor.
Con: Need licensed electrician to install. More expensive. Very heavy, can only be placed within panels or mounted on studs/structures.
Dimensions: 14.4" x 8" x 4.7", 21 lbs
Input Power: 120 VAC, 2.35 ~ 3.6A
Output Power: 9000 ~ 15000V, 30mA
magnetic transformer
Standard Electronic Transformer
Pro: Most economic option, decently small scale, comes with a pull-chain to turn the neon on and off. Can be easily replaced if broken. Self Adjusting to neon load. Auto Shutdown & Overload Protection.
Con: lasts about 3-7 years depending on usage. Indoor use only. Not dimmable.
Dimensions: 6.2" x 3.8" x 1.85" (Model 12000-30) or 5.8" x 2.6" x 1.7  (Model 9000-30)
Input Power: 120VAC 50/60Hz 0.9A (Model 12000-30) or 120VAC 50/60Hz 0.75A (Model 9000-30)
Output Power: 8kV 30mA (Model 12000-30) or 6.5kV 30mA (Model 9000-30)
Warranty: One year.
midget electronic transformer
Mini Electronic Transformer
Pro: Tiny, can be easily hidden under the sign itself. Can come with control input for animating neons.
Con: Lasts shorter than standard electronic transformer, and more expensive. Not dimmable. Indoor only. Less powerful than the standard.
Dimensions: 4.00" x 1.40" x 0.90"
Input Power: 120 VAC, 50/60 Hz, 0.66 A max
Output Power: 8KV AC 20mA max. Actual voltage depends on load and will be equal to or lower than this value.
dimmable electronic transformer
Dimmable Electronic Transformer
Pro: Dimmable/Flashing. Self Adjusting to neon load. Pull-Chain trigger + Onboard Dimming knob and Flashing knob.
Con: Lasts shorter than standard electronic transformer, and more expensive. Not dimmable.
Dimensions: 9 1/2" x 2 1/2" x 1 3/4"
Input Power: 120vt/60hz - 2.36 Amp
Output Power: 12,000vt - 42mA

Neon Font Styles

Following are some recommended font styles that best renders the charm of neon, and they are listed below for options and inspirations. You are also welcomed to send your designs, especially hand writings, over and let our designers convert your vision into neon.
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Please note that each different font styles have their minimum size which we can bend the neons at, a general rule of thumb is 3" tall for the smallest character.
Cursive Font Styles
font examples 1
Linear Font Styles
font examples 2
Double Stroke Font Styles
font examples 3
Social
instagram logo

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Credits

Photo Credits: Dennis Manarchy
Designed and Built by Jenn Chen

© 2020 Fletcher Honorama, Inc. All rights reserved.

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Address

519 Howard St
Evanston, IL, 60202
Visits are by appointment only

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Hours Of Operation

Mon - Fri, 10-5
Sat, by appointments only

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Contacts

Tel: (773) 880-5020
Email: NeonDesignChicago@gmail.com

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